Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Trailhead

Innovate with Alexa and Amazon Web Services

Salesforce via Trailhead

Go to class Write review

No Longer Offered

CodeSignal Ad

Learn the Skills Netflix, Meta, and Capital One Actually Hire For

Learn More → Destination Certification Ad

CISSP MasterClass with a true CAT exam simulator

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates
Discover powerful tools from Amazon for creating voice-enabled technologies and integrate them with Salesforce.
  • Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.
  • Use the Amazon Connect CTI adapter to integrate with Service Cloud.
  • Use Salesforce Identity for single sign-on with Amazon Connect.
  • Integrate AWS Lambda with Service Console to automate tasks and customize the IVR.

Syllabus

  • Alexa Development Basics
    • Get Started with Alexa
    • Learn to Design a Voice User Interface
    • Discover the Alexa Skills Kit
  • Build an Amazon Connect Integration
    • Create an Amazon Web Services (AWS) Account
    • Create an Amazon Connect Instance
    • Install the Amazon Connect CTI Adapter
    • Configure a Salesforce Call Center
    • Test the Amazon Connect CTI Adapter
  • Build an Amazon Connect SSO Integration with Salesforce
    • Create an Amazon Connect Instance
    • Check the Package and Enable Cross-Domain Access
    • Set Up Identity and Permissions
    • Set Up a Connected App and Enable Single Sign-On
    • Finalize Single Sign-On and Test the Softphone
  • Build a Data Dip with AWS Lambda and Amazon Connect
    • Create Your Amazon Connect Instance
    • Install the CTI Package
    • Enable Call Center Permissions
    • Activate Your Phone and Integrate with Amazon Connect
    • Set Up a Connected App and Secure Your Credentials
    • Install the Salesforce Lambda Package
    • Test the AWS Lambda Application
    • Configure Amazon Connect to Access the AWS Lambda App
    • Create a Contact Flow and Test

Tags

Reviews

Start your review of Innovate with Alexa and Amazon Web Services

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.