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Innovate with Alexa and Amazon Web Services

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Overview

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Discover powerful tools from Amazon for creating voice-enabled technologies and integrate them with Salesforce.
  • Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.
  • Use the Amazon Connect CTI adapter to integrate with Service Cloud.
  • Use Salesforce Identity for single sign-on with Amazon Connect.
  • Integrate AWS Lambda with Service Console to automate tasks and customize the IVR.

Syllabus

  • Alexa Development Basics
    • Get Started with Alexa
    • Learn to Design a Voice User Interface
    • Discover the Alexa Skills Kit
  • Build an Amazon Connect Integration
    • Create an Amazon Web Services (AWS) Account
    • Create an Amazon Connect Instance
    • Install the Amazon Connect CTI Adapter
    • Configure a Salesforce Call Center
    • Test the Amazon Connect CTI Adapter
  • Build an Amazon Connect SSO Integration with Salesforce
    • Create an Amazon Connect Instance
    • Check the Package and Enable Cross-Domain Access
    • Set Up Identity and Permissions
    • Set Up a Connected App and Enable Single Sign-On
    • Finalize Single Sign-On and Test the Softphone
  • Build a Data Dip with AWS Lambda and Amazon Connect
    • Create Your Amazon Connect Instance
    • Install the CTI Package
    • Enable Call Center Permissions
    • Activate Your Phone and Integrate with Amazon Connect
    • Set Up a Connected App and Secure Your Credentials
    • Install the Salesforce Lambda Package
    • Test the AWS Lambda Application
    • Configure Amazon Connect to Access the AWS Lambda App
    • Create a Contact Flow and Test

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