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Developing a Balanced Action Plan to Mitigate Future Incidents

via IBM Training

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Overview

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In this course, you will learn how to use problem analysis techniques and root cause analysis to identify contributing factors that lead to an incident. You will also learn the importance of developing a balanced action plan.

Syllabus

Identify contributing factors and root causes that lead to an incident Articulate the various problem analysis technques Articulate the value of a balanced action plan in preventing future incidents.

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