Professional Skills: Problem-Solving

Overview

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Sharpen your ability to tackle challenges with clarity and confidence. Gain real-world strategies for identifying root causes and generating effective solutions. Every challenge, big or small, starts with a problem. This self-paced course, developed by Dr. Brent Scholar of ASU’s College of Integrative Arts and Sciences, gives you a practical framework to identify, analyze, and solve problems across professional settings. Learn step-by-step processes like root cause analysis, data collection methods, and solution validation. Through interactive exercises and visual tools, you’ll develop a repeatable approach to problem-solving you can use anywhere.

Syllabus

Identifying root causes

This module delves into the crucial first step of effective problem-solving: identifying the true root causes of issues. You will explore various analytical techniques and tools designed to uncover the underlying factors contributing to a problem, rather than just addressing its symptoms. By understanding how to systematically dissect a problem, you will be better equipped to develop lasting and impactful solutions.

Collecting data for new solutions

Once root causes are identified, the next critical step is gathering relevant data to inform potential solutions. This module focuses on various data collection methods and strategies, enabling you to acquire the necessary information to develop viable alternatives. You will learn how to effectively gather and analyze data, transforming raw information into actionable insights that drive informed decision-making.

Course conclusion

This concluding module provides an opportunity to reflect on the knowledge and skills acquired throughout the course. It serves as a final wrap-up, ensuring you have a comprehensive understanding of problem-solving methodologies, from identifying root causes to collecting data for effective solutions. You will also have the chance to provide feedback on your learning experience.