FPM 134: Fundamentals of Leading Projects and Programs Course

Module 1: Leadership and the Project Manager

• Distinguish between managing processes and leading people.
• Identify traits and behaviors of effective project leaders.
• Apply emotional intelligence principles to build team trust and motivation.
• Demonstrate ethical and professional behavior in leadership decisions.

Module 2: Fostering Accountability

• Set clear, measurable performance expectations for team members.
• Use coaching and feedback techniques to reinforce accountability.
• Recognize and address underperformance constructively.
• Create a team culture of ownership and mutual responsibility.

Module 3: Building Relationships, Solving Problems, and Managing Conflict

• Identify sources of conflict in project environments.
• Apply the Thomas-Kilmann Conflict Mode Instrument (TKI) to manage conflict effectively.
• Use collaborative problem-solving techniques to reach win–win outcomes.
• Strengthen team relationships through trust and communication.

Module 4: Leadership and Communication

• Communicate clearly and persuasively with diverse stakeholder groups.
• Adapt messages and mediums for different audiences (executives, team, customers).
• Practice active listening and constructive feedback in project settings.
• Develop communication plans that promote transparency and alignment.

Module 5: Serving the Acquisition Customer

• Define who the “customer” is in a federal acquisition context.
• Align project outputs and team priorities with customer and mission needs.
• Balance stakeholder interests while upholding fairness and procurement integrity.
• Demonstrate commitment to customer satisfaction and ethical decision-making.