Overview
Innovate strategies to drive enterprise-wide performance improvement and mission delivery across federal organizations.
Syllabus
Module 1: Foundations of Organizational Change
- Define organizational change and its significance in public institutions
- Distinguish between adaptive and transformational change
- Explore common drivers and barriers to change
- Understand the role of leadership in initiating change
Module 2: Change Models and Frameworks
- Review major organizational change models (e.g., Kotter, Lewin, ADKAR)
- Apply models to public sector change scenarios
- Analyze organizational readiness and change capacity
- Select appropriate frameworks based on context
Module 3: Communication and Stakeholder Engagement
- Identify key stakeholders and communication strategies
- Build trust and support through transparent messaging
- Navigate resistance and support buy-in
- Use feedback loops and communication channels effectively
Module 4: Implementing and Sustaining Change
- Translate change plans into operational actions
- Align change initiatives with strategic goals and performance metrics
- Monitor progress and adjust based on feedback
- Ensure long-term sustainability through reinforcement mechanisms
Module 5: Leading Change in Public Sector Contexts
- Recognize the challenges of bureaucratic and political environments
- Incorporate ethics and public accountability into change leadership
- Develop strategies for inclusive and equitable change
- Apply lessons learned to agency-specific transformation efforts
Taught by
Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin