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Graduate School USA

Achieving Organization-Wide Results Course

via Graduate School USA

Overview

Innovate strategies to drive enterprise-wide performance improvement and mission delivery across federal organizations.

Syllabus

Module 1: Foundations of Organizational Change

  • Define organizational change and its significance in public institutions
  • Distinguish between adaptive and transformational change
  • Explore common drivers and barriers to change
  • Understand the role of leadership in initiating change

Module 2: Change Models and Frameworks

  • Review major organizational change models (e.g., Kotter, Lewin, ADKAR)
  • Apply models to public sector change scenarios
  • Analyze organizational readiness and change capacity
  • Select appropriate frameworks based on context

Module 3: Communication and Stakeholder Engagement

  • Identify key stakeholders and communication strategies
  • Build trust and support through transparent messaging
  • Navigate resistance and support buy-in
  • Use feedback loops and communication channels effectively

Module 4: Implementing and Sustaining Change

  • Translate change plans into operational actions
  • Align change initiatives with strategic goals and performance metrics
  • Monitor progress and adjust based on feedback
  • Ensure long-term sustainability through reinforcement mechanisms

Module 5: Leading Change in Public Sector Contexts

  • Recognize the challenges of bureaucratic and political environments
  • Incorporate ethics and public accountability into change leadership
  • Develop strategies for inclusive and equitable change
  • Apply lessons learned to agency-specific transformation efforts

Taught by

Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin

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