Overview

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This course covers the competency areas of mobile device security, printer technologies and troubleshooting, security practices, and operational procedures. Covering approximately 5 hours of expert instruction, learners develop the skills to secure mobile devices, support all major printer types, apply IT security best practices, and follow professional operational procedures. Learners benefit by rounding out their IT support skill set with the security and operational knowledge required to work effectively in real-world environments. Online labs reinforce mobile security configuration, printer installation and troubleshooting, and documentation practices.. By the end of this course, learners will be able to secure mobile devices, install and troubleshoot printers, apply foundational security practices, and follow professional IT operational procedures.

Syllabus

Maintaining & Securing Mobile Devices — Introduction

This chapter covers essential mobile‑device management by explaining email configuration, synchronization, security and MDM controls, signs of mobile attacks, and common troubleshooting steps for resolving performance and usability issues.

Maintaining & Securing Mobile Devices — Security

This chapter covers essential mobile‑device management by explaining email configuration, synchronization, security and MDM controls, signs of mobile attacks, and common troubleshooting steps for resolving performance and usability issues.

Printers and Multifunction Devices

This chapter explains how modern printing works by covering laser, inkjet, impact, thermal, and 3D printers, along with installation, sharing, wireless setup, and troubleshooting techniques essential for supporting diverse printing technologies.

Essential Security Practices

This chapter focuses on core security practices by showing how techs reduce vulnerabilities through patching and protective tools, secure physical and device access, and implement strong multifactor authentication methods including biometrics.

Operational Procedures

This chapter highlights the importance of protecting data through reliable backup strategies and explains how effective ticketing systems help IT professionals prioritize, track, and resolve user issues efficiently.