Overview

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. This course offers an in-depth exploration of the vital topics in networking, mobile devices, virtualization, and security. You will gain hands-on knowledge of how to configure and manage wireless networks, troubleshoot connectivity issues, and secure your devices from modern cyber threats. By mastering both the theoretical and practical aspects, you will be equipped to handle various networking challenges and enhance your security practices. As you progress, you will begin with an understanding of wireless networks, learning about access points, Wi-Fi standards, and troubleshooting techniques. The course then transitions to internet and SOHO (Small Office/Home Office) networking, helping you understand how broadband connections, VPNs, firewalls, and remote desktop protocols contribute to a secure and efficient network. Further, you’ll dive into the world of mobile devices, exploring Android and iOS systems and how to maintain and secure them, preparing you to handle mobile-specific challenges. The course is ideal for aspiring IT professionals, network administrators, and anyone keen on improving their technical skills in managing devices and networks. Whether you’re working in small business setups or larger enterprise environments, the course ensures you understand the fundamentals as well as the latest advancements in network and device management. By the end of the course, you will be able to set up and troubleshoot both wired and wireless networks, configure and secure mobile devices, work with cloud computing services, and implement essential security practices, including multifactor authentication and advanced encryption protocols.

Syllabus

Wireless Networking

In this module, we will explore the key concepts of wireless networking, including the hardware, Wi-Fi standards, and setup processes for establishing reliable connections. We will also dive into advanced topics like mesh networking and security measures, and look at technologies beyond traditional Wi-Fi that contribute to modern networks.

Internet and SOHO Networking

In this module, we will cover the foundational aspects of internet and small office/home office (SOHO) networking, including broadband connections, firewalls, and remote management protocols. You'll also gain hands-on troubleshooting skills to resolve connectivity issues and understand key internet protocols.

Virtualization, Cloud Computing, and AI

In this module, we will introduce you to the world of virtualization and cloud computing, covering both fundamental concepts and advanced applications. You'll learn how to set up virtual machines, explore different cloud models, and understand the integration of AI into cloud-based solutions.

Portable Computing

In this module, we will cover the essential features and hardware of portable computing devices like laptops. You will gain hands-on experience in hardware troubleshooting, understand power management techniques, and learn about the maintenance of key components like displays and motherboards.

Mobile Devices

In this module, we will explore the world of mobile devices, focusing on operating systems like Android and iOS, mobile connectivity, and key features. We will also dive into the exciting technologies of virtual and augmented reality and their applications in mobile devices.

Maintaining and Securing Mobile Devices

In this module, we will focus on best practices for maintaining and securing mobile devices. From performing software updates to configuring email accounts securely, you will also learn essential mobile security practices, including MFA and mobile device management (MDM).

Printers and Multifunction Devices

In this module, we will cover the various types of printers, from laser and inkjet to more specialized impact and thermal models. You’ll also learn how to install and troubleshoot printers, both locally and wirelessly, and get introduced to 3D printing and its growing relevance in IT.

Essential Security Practices

In this module, we will focus on core IT security practices, including how to handle threats, enforce physical security, and implement multifactor authentication (MFA). You'll also learn about essential methods to protect your systems from both physical and digital threats.

Operational Procedures

In this module, we will cover operational best practices, focusing on data backup techniques and effective management of IT support through ticketing systems. You’ll learn how to handle technical issues and ensure data protection with robust backup solutions.