Troubleshooting, Mobile Devices & Professional Practices

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Details

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Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Effort

10 weeks, 2 hours a week
Sessions

Self-Paced
Level

Intermediate
Subtitles

English

Part of

CompTIA A+ Core 2 (220-1202) Certification Exam Prep

Overview

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This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Dive into a comprehensive journey covering mobile device security, troubleshooting, and professional IT practices. You will learn to secure devices, manage networks, and identify common hardware and software issues while gaining confidence in practical problem-solving. The course combines hands-on strategies, exam-focused scenarios, and real-world examples to strengthen your technical and professional skills. Starting with mobile device hardening and encryption, you’ll explore screen locks, app updates, security software, and policies like MDM and BYOD. Then, you’ll master SOHO router security, data destruction methods, browser safety, Windows and mobile troubleshooting, and incident response workflows. Each module builds practical expertise with step-by-step guidance and interactive exercises that mirror real IT environments. As you progress, you’ll engage with advanced topics such as backup and recovery, physical safety, scripting, remote access, and AI integration. You’ll also develop documentation, change management, and professional communication skills crucial for IT support roles. The course structure ensures a balanced blend of theory, application, and exam preparation, keeping you ready for CompTIA A+ scenarios. This course is ideal for aspiring IT professionals, helpdesk technicians, and anyone preparing for CompTIA A+ certification. No prior advanced knowledge is required, though basic computer literacy helps. The content is suitable for beginners through intermediate learners seeking structured, hands-on IT training. By the end of the course, you will be able to secure mobile devices, troubleshoot hardware and software issues, implement professional IT documentation, manage backups and networks, and apply best practices in IT workflows with confidence.

Syllabus

Mobile Device Security & Hardening Strategy for CompTIA A+ 220-1202

In this module, we will explore strategies to secure mobile devices against threats. You will learn how to implement encryption, manage screen locks, and enforce updates. Additionally, we will examine enterprise-level controls including mobile device management and configuration profiles.

Data Destruction & SOHO Router Security Strategy for CompTIA A+

In this module, we will review techniques for secure data disposal and compliance with regulatory standards. You will learn how to protect small office and home networks through router security, access control, and wireless network configuration. Best practices for guest networks and firewall management are also covered.

Browser Security & Safe Browsing Best Practices for CompTIA A+

In this module, we will examine methods to maintain safe browsing on desktops and mobile devices. You will explore secure browser setup, privacy settings, and extension management. Practical strategies for password protection, HTTPS enforcement, and minimizing unwanted content are included.

Windows OS Troubleshooting Strategy & Exam Scenarios for CompTIA A+

In this module, we will guide you through structured Windows troubleshooting strategies. You will learn to identify and resolve errors such as BSOD, boot loops, and system slowdowns. Tools like Performance Monitor, memory diagnostics, and startup repair will be applied in practical scenarios.

Mobile Device Troubleshooting Strategy & Exam Scenarios for CompTIA A+

In this module, we will explore practical strategies for troubleshooting mobile devices. You will learn to diagnose app failures, connectivity problems, and battery drain. Security challenges including rooting, adware, and data leaks will also be addressed with actionable solutions.

Security Threats & Browser Troubleshooting for CompTIA A+ 220-1202

In this module, we will review common security threats and browser issues in IT environments. You will learn to troubleshoot connectivity failures, fake antivirus alerts, and slow browser performance. Methods for file recovery, notification management, and secure browsing are included.

Documentation & Change Management Basics for CompTIA A+ Exam

In this module, we will cover foundational IT documentation and change management practices. You will learn how to track assets, manage tickets, and follow escalation procedures. Key concepts like change types, risk analysis, and backup strategies will be applied for safe IT operations.

Backup, Recovery & Physical Safety for CompTIA A+ Certification Exam

In this module, we will explore data backup, recovery, and IT physical safety practices. You will learn to select appropriate backup methods, perform restores, and verify recovery readiness. Workplace safety, power protection, and e-waste disposal procedures are also covered.

CompTIA A+ Privacy, Licensing & Professional Communication Exam Guide

In this module, we will review professional practices for IT support environments. You will learn to maintain data integrity, comply with licensing requirements, and communicate effectively. Strategies for confidentiality, professionalism, and workplace etiquette are emphasized.

CompTIA A+ Scripting, Remote Access & AI Integration Exam Guide

In this module, we will explore scripting, remote access, and AI integration in IT operations. You will learn to automate tasks, manage secure remote connections, and integrate AI responsibly. Policy considerations, potential risks, and privacy implications of AI are also discussed.