Overview

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. The CompTIA A+ Core 2 (220-1202) certification course provides essential knowledge and hands-on experience in IT support, focusing on operating systems, security, troubleshooting, and operational procedures. As you progress, you'll gain real-world IT skills that are directly applicable to daily tasks. The course will guide you through key topics such as Windows, macOS, Linux systems, mobile OS troubleshooting, and security practices, all essential for IT professionals. The course is structured to gradually build your expertise. You will start by understanding operating system architectures, installation methods, and management tools. As you move forward, you'll dive into essential security protocols, troubleshooting strategies, and operational procedures, ensuring you’re equipped with the necessary skills to work in varied IT environments. This journey prepares you for real-world IT tasks, from network configuration to device security and incident response. This course is ideal for those looking to begin or advance their careers in IT support. Whether you are starting out or looking to specialize, you’ll gain foundational knowledge for handling desktop, mobile, and network systems. A basic understanding of computers and networking is recommended, but no prior certifications are required. The course is perfect for those seeking to obtain the CompTIA A+ certification or anyone pursuing a career in IT. By the end of the course, you will be able to install, configure, and troubleshoot desktop and mobile operating systems, implement security measures, resolve software issues, and apply IT operational procedures in various real-world settings.

Syllabus

Operating Systems

In this module, we will cover the essential operating systems knowledge required for the CompTIA A+ Core 2 exam. From understanding the differences between desktop and mobile operating systems to learning installation methods, file systems, and post-installation tasks, this section prepares you to manage, configure, and troubleshoot a wide range of operating systems in real-world IT environments.

Security

In this module, we will dive deep into security concepts that are crucial for IT professionals. We’ll explore physical and logical security, discuss strategies for securing operating systems and devices, and learn how to protect against malware, social engineering, and network-based threats. You’ll gain hands-on skills to safeguard both personal and professional IT environments.

Software Troubleshooting

In this module, we will guide you through the troubleshooting process for a range of software issues. You’ll learn practical skills for resolving Windows OS errors, mobile OS and application issues, and common security challenges on PCs. By the end of this section, you will be equipped to quickly and efficiently solve real-world software problems in various IT environments.

Operational Procedures

In this module, we will cover the essential operational procedures needed for IT professionals. From maintaining documentation to handling change management and security incidents, you will learn best practices that enhance both efficiency and safety in IT operations. We’ll also explore backup strategies, remote access technologies, and introduce you to basic scripting to automate tasks.