Overview

Google, IBM & Meta Certificates – 40% Off

One Coursera Plus subscription covers most Professional Certificates on Coursera.

This course moves from individual tasks to whole systems. You will use systems thinking to trace how an AI change in one area ripples across an organization, design low-friction handoffs between people and AI, find where AI can create and scale value, and measure productivity honestly against a baseline. You will produce causal-loop diagrams, handoff protocols, and value and ROI analyses that hold up to stakeholder scrutiny. By the end, you will be able to integrate and measure human-AI systems beyond a single workflow. Designed for leaders responsible for processes that span multiple people and AI steps, who need integration and measurement skills. No coding required. You will work with ChatGPT, Miro, and spreadsheet tools throughout. By the end, you will trace cascading AI effects with systems thinking, design friction-free human-AI handoff protocols, identify and rank AI value-creation opportunities, and quantify genuine productivity and value gains.

Syllabus

Systems Thinking for the AI Era
- You will gain the tools necessary to establish sustainable AI capabilities within your organization; improve AI literacy among your staff; and identify, prioritize and implement AI solutions that are aligned with business goals, ethical and compliant.
Human-AI Interface Design: Friction-Free Handoffs
- You will design low-friction handoffs between people and AI across a multi-step workflow. Audit an existing workflow against a friction taxonomy, design a handoff protocol with clear transition points and quality gates, and architect a role allocation framework that assigns human versus AI ownership with documented criteria. These are the integration skills that make human-AI systems run smoothly beyond a single task.
AI-Native Work Design: Rethinking Tasks from Scratch
- Redesign work from first principles, assuming current AI capabilities instead of retrofitting AI onto old processes. Using ChatGPT and a simple spreadsheet, build an AI-native workflow blueprint, score tasks for automation-worthiness, and map where human contribution is densest. These are the core moves of designing work that gets the best from people and AI together.
AI-Powered Value Creation and Productivity
- Explore how GenAI can create customer value and enhance organizational productivity, offering practical strategies for identifying productivity opportunities.
Measuring the ROI of Human-AI Time Reallocation
- Measure whether reallocating time from routine work to high-value human work actually pays off. Using spreadsheets and ChatGPT, build a before-and-after workflow portfolio, analyze ROI, and communicate findings honestly to a non-technical audience. These skills turn AI adoption claims into evidence leaders can trust.
Project Module : Integrate a Human-AI System
- In this project, you will integrate a complete human-AI system for a multi-step workflow, bringing systems thinking, handoff design, value creation, and productivity measurement into a single deliverable. Using ChatGPT and a spreadsheet, you will produce an integration and handoff package with a value and productivity tracking component. This mirrors the leadership task of standing up a human-AI system that runs reliably and proves its value.

Taught by

Professionals from the Industry

Reviews

Start your review of Human-AI Systems Integration

Taught by

Never Stop Learning.