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Building a Stellar Employee Experience

via Coursera

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Details

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Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Effort

4 weeks, 1 hour a week
Sessions

Self-Paced
Level

Intermediate
Subtitles

English

Found in

Part of

Human Resources and People Operations

Overview

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Discover what it takes to build a workplace where employees genuinely thrive. In this course, you'll explore how the employee experience mirrors the customer experience, uncover what most shapes it day to day, and see how Maslow's Hierarchy of Needs applies directly to work. You'll dive into practical strategies for enhancing that experience, from human-centered design to supportive management, a strong sense of workplace community, meaningful growth opportunities, and trust in leadership. From there, you'll learn how to measure your progress by gathering feedback, crafting effective survey questions, and turning negative feedback into an asset instead of a threat. Finally, you'll connect employee experience to the bottom line, exploring how it drives customer satisfaction, helps organizations win the war for talent, and delivers measurable financial gains. By the end of this course, you'll be equipped to identify, enhance, and measure an employee experience that benefits your people and your business alike.

Syllabus

What Is the Employee Experience?
- Your employees are your internal customers, and the experience you create for them shapes everything from customer loyalty to your bottom line. In this module, you'll pinpoint the five factors that drive the employee experience and apply Maslow's hierarchy so you can prioritize the needs that let your people do their best work.
How to Enhance the Employee Experience
- A great employee experience doesn't happen by accident; it's designed with people at the center. In this module, you'll apply human-centered strategies that strengthen your team's sense of worth, develop supportive managers, and build the trust and growth opportunities that keep people engaged.
How to Measure Employee Experience
- You can't improve what you don't measure, and the employee experience is no exception. In this module, you'll build practical feedback methods, write survey questions that surface what really matters, and turn even tough feedback into a clear plan for action.
The Broader Benefits
- When you invest in the employee experience, the payoff reaches your customers, your talent pipeline, and your profitability. In this module, you'll connect employee engagement to real business results so you can make the case for the employee experience and measure its impact across your organization.