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Microsoft 365 Copilot for HR and People Operations

via Coursera

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Overview

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AI is transforming how HR teams attract talent, manage performance, and support employees across the entire workforce lifecycle. Organizations are increasingly turning to tools like Microsoft 365 Copilot to automate routine HR tasks, generate consistent and compliant communications, and surface data-driven insights that enable faster, more confident decision-making. This Microsoft 365 Copilot for HR and People Operations course is designed for HR managers, talent acquisition specialists, HR business partners, and people operations professionals who want to harness AI to elevate their work. No advanced technical background is required; the focus is on practical application within the tools you already use. You'll explore how Copilot integrates across the Microsoft 365 ecosystem to support every stage of the HR lifecycle, from recruitment and onboarding to performance management and workforce planning. The course emphasizes real-world scenarios, helping you connect AI capabilities directly to HR outcomes. Through hands-on modules, you'll learn how to create job descriptions and offer letters, draft sensitive HR communications, build onboarding kits, and summarize performance reviews using Copilot. You'll also discover how to use AI for workforce trend analysis and employee sentiment insights, giving your team a meaningful advantage in understanding and responding to workforce needs. The course goes beyond individual tasks. You'll also learn how to build custom HR agents using Copilot Studio, including recruitment assistants and HR policy Q&A bots, that your entire team can rely on to work more consistently and at greater scale. A dedicated module on Responsible AI ensures you understand data protection, compliance, bias awareness, and the ethical frameworks that support responsible AI use in HR environments. The course concludes with a capstone project where you'll apply everything you've learned to design and execute an end-to-end AI-powered HR workflow using Microsoft 365 Copilot. Whether you work in talent acquisition, HR operations, people analytics, or HR leadership, this course gives you the skills and confidence to transform how your organization hires, develops, and retains talent with AI. Enroll in this Microsoft 365 Copilot for HR and People Operations course to build job-ready AI skills and lead your organization's shift toward intelligent, people-centric HR operations.

Syllabus

Module 1: Foundations of AI & Microsoft 365 Copilot in HR

Explore the rise of AI in HR, get introduced to Microsoft 365 Copilot, and understand how Microsoft Graph enables secure data use across HR systems. Includes an introduction to ethical AI principles and a real-world case study with BrightPath HR.

Module 2: Core Copilot Skills for Everyday HR

Build foundational Copilot skills for everyday HR tasks, from creating job descriptions and drafting offer letters to building onboarding kits and handling sensitive employee communications. Includes a human review checklist and a case study with CareersFirst.

Module 3: Advanced Copilot Applications in Strategic HR

Deepen your Copilot skills with advanced applications across strategic HR functions, including performance management, workforce planning, and employee engagement analysis using AI-driven insights.

Module 4: Designing HR Agents with Copilot Studio

Get hands-on with Copilot Studio. Learn to design and build custom HR agents, including recruitment assistants and HR policy Q&A bots, to automate team workflows and deliver consistent employee experiences.

Module 5: Optimizing Prompts and Integrating Copilot with HR Systems

Refine your Copilot outputs through prompt engineering for tone and accuracy, and learn how to integrate Copilot with HRIS platforms, Power BI dashboards, and other HR systems for smarter, connected operations.

Module 6: Responsible AI with Copilot — Policy, Safety and Trust

Understand the principles of responsible AI in practice, including data protection, compliance, bias and hallucination risks, human oversight, and how to operationalize ethical AI across your HR function.

Module 7: Capstone — End-to-End HR with Copilot

Apply your learning in a comprehensive hands-on capstone project. Using a step-by-step guide, you'll build and execute a complete AI-powered HR workflow with Microsoft 365 Copilot from recruitment through employee lifecycle management.