This course is designed for individuals using Microsoft Outlook 2019, 2016, 2013, or 2010, and is conducted using Outlook 2019 software as the primary instructional platform. However, there are minimal differences between the 2019 version and earlier versions (2016, 2013, and 2010) from an end-user perspective. Our experienced instructors have worked extensively with all four versions and will promptly highlight the few minor changes to the user interface. Users of any of these four Outlook versions will find the 2019 software environment accessible and can readily apply the learning to their specific version.
Overview:
Email has become one of the most widely used communication methods for both personal and business purposes. In the majority of organizations, regardless of size, email serves as the primary method for communicating information among employees and stakeholders. As email usage continues to grow, organizations have recognized the necessity of implementing professional mail management systems such as Microsoft Office Outlook to handle the volume of messages and meeting invitations exchanged throughout the organization.
In this course, you will use Outlook to send, receive, and manage email messages; organize and maintain your contact information; schedule appointments and meetings; create and manage tasks and notes; and customize the Outlook interface to suit your specific work preferences and style.
This course represents the first in a two-course Microsoft Office Outlook 2019 series. It delivers the essential skills you need to begin using Outlook 2019 for managing email communications, organizing contact information, scheduling calendar events, managing tasks, and creating notes for productivity.
This course covers Microsoft Office Specialist Program exam objectives to prepare you for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification examination.
Course Objectives:
In this course, you will use Outlook to manage your email communications, including composing, reading, and responding to messages; scheduling appointments and meetings; maintaining contact information; organizing tasks and creating notes; customizing message response options; and organizing your mail into folders and categories.
You Will:
- Navigate the Outlook interface to read and respond to email messages effectively
- Use the Address Book, format, and spell check new messages
- Attach files and insert illustrations to messages for communication
- Customize read and response options for your preferences
- Use flags, categories, and folders to organize messages systematically
- Create and work with Contacts to maintain your address book
- Create appointments and schedule meetings in Calendar
- Create and manage Tasks and Notes for productivity
Target Student:
This course is designed for individuals who have a basic understanding of Microsoft Windows and need to learn how to use Outlook as an email client to manage email communications, calendar events, contact information, and other professional communication tasks.
Prerequisites:
To ensure your success in this course, you should have end-user skills with any current version of Windows, including the ability to start and close applications, navigate basic file structures, and manage files and folders effectively.
Course Outline
Lesson 1: Getting Started with Outlook 2019
- Topic A: Navigate the Outlook Interface
- Topic B: Work with Messages
- Topic C: Access Outlook Help
Lesson 2: Formatting Messages
- Topic A: Add Message Recipients
- Topic B: Check Spelling and Grammar
- Topic C: Format Message Content
Lesson 3: Working with Attachments and Illustrations
- Topic A: Attach Files and Items
- Topic B: Add Illustrations to Messages
- Topic C: Manage Automatic Message Content
Lesson 4: Customizing Message Options
- Topic A: Customize Reading Options
- Topic B: Track Messages
- Topic C: Recall and Resend Messages
Lesson 5: Organizing Messages
- Topic A: Mark Messages with Flags and Categories
- Topic B: Organize Messages Using Folders and Views
Lesson 6: Managing Your Contacts
- Topic A: Create and Edit Contacts
- Topic B: View and Print Contacts
Lesson 7: Working with the Calendar
- Topic A: View the Calendar in Various Formats
- Topic B: Create Appointments
- Topic C: Schedule Meetings with Attendees
- Topic D: Print the Calendar
Lesson 8: Working with Tasks and Notes
- Topic A: Create Tasks for Productivity
- Topic B: Create Notes for Reference
Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400
Appendix B: Microsoft Office Outlook 2019 Common Keyboard Shortcuts for Efficiency
