Overview

Build and support a more positive and productive workplace climate.

Who Should Attend:

Senior managers, directors, vice presidents, division heads, managers, human resource professionals, OD personnel and others in positions of leadership.

A workplace where employees treat one another with civility and respect is far more likely to function at optimum levels of productivity. Unfortunately, the rise of disrespectful behaviors in business seems to be at epidemic levels, and the result is a steady erosion in morale and productivity. This seminar provides strategies for leaders and managers to recognize and handle offensive, disrespectful and inappropriate behaviors. It also explores how to improve productivity by modeling better behavior and fostering a culture of civility and mutual respect.

How you will benefit:

Reduce the likelihood that smaller issues will escalate into larger confrontations
Use appropriate tools to deal with rudeness, incivility and harassment
Be better equipped to coach staff to deal with offenders
Enhance project success through improvements in workflow
Help reduce time away from work, worker’s compensation claims and health insurance costs
Be prepared for possible Healthy Workplace legislation

What you will cover:

Creating a working definition of workplace disrespect and incivility
Tools for calculating the true costs of a disrespectful climate to teams and the organization
Assessing a manager’s own actions and how they influence certain behaviors
Coaching employees to deal successfully with disrespectful situations before issues escalate
Identifying key actions successful companies use to create respectful workplaces
Applying strategies and overcoming obstacles to build a positive, respectful climate

Course outline:

Learning Objectives

Recognize Disrespect in the Workplace
Correlate the Relationship Between Organizational Climate and Productivity
List Strategies to Initiate a More Respectful Climate in Your Organization
Use Coaching Strategies to Help Employees Resolve Issues Independently and to Alter the Disrespectful Behavior of Others

Workplace Respect

Identify Behaviors That Impede a Respectful Workplace
Assess the Intent of Disrespectful Behaviors in Your Organization
List the Components of a Respectful Workplace

Effects of Incivility in the Workplace

List the Physical and Psychological Effects of Disrespectful Behavior on Employees
Discuss How Disrespectful Behavior Affects Productivity
Translate a Company’s Lost Revenue Caused By Incivility into a Specific Dollar Amount
List the Important Differences Between Healthy Workplace Legislation and Current Equal Employment Opportunity and Harassment Laws

Strategies That Create Respectful Workplaces

Describe How a Leader’s Actions Foster a Respectful Workplace Culture
List Specific Actions a Leader Must Take to Insure Workplace Respect
Assess Your Own Strengths and Areas for Improvement in Establishing a Respectful Workplace
List Practices Other Organizations Use to Support a Respectful Workplace Culture

Coaching Solutions That Maintain Respectful Workplaces

Identify Steps Employees Can Use to Deal Successfully with Disrespectful Situations
Apply Managerial Coaching Strategies to End Disrespectful Behaviors in the Workplace
Use Questions to Engage Employees in Productive Performance Discussions

Bullying in the Workplace