Civility in the Workplace

Overview

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This course examines civility and incivility in the workplace and develops practical skills in etiquette, conflict resolution, communication, and diagnosing uncivil behavior. It also covers forgiveness, conflict interventions, and procedures for systematizing civil behavior.

Syllabus

Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
Understand the costs of incivility, as well as the rewards of civility, within the workplace.
Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
Gain skill in diagnosing the causes of uncivil behavior.
Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
Understand the elements of effective communication, particularly effective para-verbal and non-verbal communication.
Learn facilitative communication skills, such as listening and appreciative inquiry.
Learn specific interventions that can be utilized when there’s conflict within the workplace.
Learn a recommended procedure for systematizing civil behavior within the workplace.