Conflict Management For Everyone

Overview

By the end of the specialization, you will be able to: Assess conflict types and identify the needs and responses of all conflicting parties. Identify when conflicts arise and manage them in multiple settings. Respond to conflict appropriately and brainstorm for solutions you can follow through on. Prepare for negotiations by finding alternatives and making offers to reach the best solution for all involved.

Syllabus

Course 1: Assessing Conflict
Course 2: Managing Conflict
Course 3: Negotiation
Course 4: Resolving and Transforming Conflict

Courses

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7 hours 9 minutes
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Do you struggle to recognize conflicts early enough? Do you need to learn about the ways you and others face conflict? Learn these skills and more from the Assessing Conflict course!
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7 hours 2 minutes
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Do you want the best strategies for building options in a negotiation? Do you need to learn about best alternatives and building a counteroffer? Learn these skills and more from the Negotiation course!
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7 hours 1 minute
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Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!
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5 hours 23 minutes
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Do you struggle to find conflict solutions and follow through with them? Do you need to learn about responding to conflict? Learn these skills and more from the Resolving and Transforming Conflict course!