Service Cloud Courses and Certifications

Explore IaaS, PaaS, and SaaS models alongside public, private, hybrid, and multicloud deployment strategies to understand their unique benefits.

• IBM Training
• 1 hour
• On-Demand
• Free Online Course

Master IBM Cloud Kubernetes Service for application development, deployment, and testing with cluster access planning and management strategies.

• IBM Training
• 2 hours
• On-Demand
• Free Online Course

Master on-site service processing fundamentals in SAP S/4HANA Cloud Public Edition through service orders, contracts, quotations, procurement, and performance monitoring.

• SAP Learning
• 7 hours 23 minutes
• On-Demand
• Free Online Course

Discover key enhancements and updates for SAP Service Cloud Version 2 certification, preparing you to successfully maintain your professional credentials through assessment.

• SAP Learning
• 1 hour 10 minutes
• On-Demand
• Free Online Course

Master SAP Service Cloud Version 2 implementation and administration to enhance customer service operations using Cloud Native Stack and AI capabilities.

• SAP Learning
• 7 hours 4 minutes
• On-Demand
• Free Online Course

Unlock fundamental knowledge to implement SAP S/4HANA Cloud localization capabilities through self-service, covering tax configuration, payment formats, and compliance features.

• SAP Learning
• 8 hours 9 minutes
• On-Demand
• Free Online Course

Master side-by-side extension development for SAP Sales and Service Cloud V2 using SAP Build Code to create mashup webapps and custom microservices on SAP BTP.

• SAP Learning
• 2 hours 20 minutes
• On-Demand
• Free Online Course

Master advanced service processes including Field Service Management integration, recurring services, credit memos, intercompany billing, revenue recognition, and solution orders.

• SAP Learning
• 5 hours 46 minutes
• On-Demand
• Free Online Course

Master basic customization settings for SAP S/4HANA Service Processing, covering transaction types, item categories, pricing, service contracts, and integration configurations.

• SAP Learning
• 17 hours 49 minutes
• On-Demand
• Free Online Course

Salesforce

Deliver Personalized Insurance Service with Financial Services Cloud

Manage, track, and automate customer interactions with Financial Services Cloud

• Trailhead
• 5-6 hours
• On-Demand
• Free Online Course

Salesforce

Expand Service Cloud with Digital Engagement

Engage with customers on their favorite communication platforms.

• Trailhead
• 10-11 hours
• On-Demand
• Free Online Course

Salesforce

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

• Trailhead
• 4-5 hours
• On-Demand
• Free Online Course

Salesforce

Enhance Service Cloud with Lightning Knowledge

Give agents the right information, at the right time, and in the right format to close cases.

• Trailhead
• 6-7 hours
• On-Demand
• Free Online Course

Salesforce Certified Advanced Administrator - Part 2

479 ratings at Udemy

Second of a Three-Course Certification Series for the Salesforce Advanced Administrator Certification - In Lightning

• Udemy
• 5 hours 36 minutes
• On-Demand
• Paid Course

Salesforce Admin Essentials: From Beginner to Pro

267 ratings at Udemy

Salesforce administration, Salesforce CRM, Salesforce platform, User management, Data management, Security and access

• Udemy
• 1 day 19 hours 29 minutes
• On-Demand
• Paid Course