Customer Service Courses and Certifications

ServicePro: Mastering Salesforce FSL

89 ratings at Udemy

Empowering Excellence in Field Service Management with Salesforce FSL

• Udemy
• 2 hours 3 minutes
• On-Demand
• Paid Course

CVS Health

Interacting with Customers

83 ratings at Coursera

Learn to create positive customer interactions, meet needs, de-escalate conflicts, and maintain professionalism across various retail settings and communication channels.

• Coursera
• 21 hours 57 minutes
• On-Demand
• Paid Course

Microcredential

Fundamentos da Gestão do Sucesso do Cliente

61 ratings at Coursera

Aprenda a maximizar o uso de tecnologia, melhorar a experiência do usuário e alcançar objetivos de negócio, estabelecendo relações de longo prazo baseadas em assinatura e receita recorrente.

• Coursera
• 12 weeks, 10 hours a week
• On-Demand
• Paid Course
• 4 courses

Coursera

Create a services customer satisfaction process

42 ratings at Coursera

Learn to map customer interactions, align marketing and service opportunities, and design a process for achieving and measuring customer satisfaction in this hands-on project.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course

Dell

Dell Technologies Technical Support Career Introduction

24 ratings at Coursera

Gain essential skills and insights for a successful tech support career. Learn roles, responsibilities, interview strategies, and industry trends to excel in this dynamic field.

• Coursera
• 8 hours 14 minutes
• On-Demand
• Paid Course

Customer Experience: Creating Customer Personas

1081 ratings at LinkedIn Learning

Learn how to create customer personas to help you better connect with your customers and drive more sales.

• LinkedIn Learning
• 22 minutes
• On-Demand
• Free Trial Available

Coursera

Create a Customer Satisfaction Survey in Qualtrics

14 ratings at Coursera

Design a customer satisfaction survey to gauge overall satisfaction, identify areas for improvement, and capitalize on successes. Learn to create effective questions and leverage insights for business growth.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course

Coursera

Customer Support digital transformation with HubSpot

14 ratings at Coursera

Learn to digitally transform customer support using HubSpot CRM. Identify optimization opportunities, customize CRM features, and align digital transformation with business strategy.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course

Coursera

Create surveys with Qualtrics

14 ratings at Coursera

In this project you will learn how to create a survey using Qualtrics . We will create one for Customer satisfaction. This is critical as it tells us if our customer will come back and buy more from us.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course

Customer Service to Customer Relationship Management

1053 ratings at Udemy

Master effective strategies to transform satisfied customers into passionate brand advocates, boosting revenue through sustained relationships and positive customer experiences.

• Udemy
• 1 hour 28 minutes
• On-Demand
• Paid Course

How to Achieve Service Excellence - Jagdish Sheth

Master the art of delivering exceptional service through reliability, personalization, and strategic frameworks that drive customer loyalty and business differentiation.

• Coursera
• 1 hour 47 minutes
• On-Demand
• Paid Course

Coursera

Create a Customer Satisfaction Survey with Typeform

Learn to design and create effective customer satisfaction surveys using Typeform, from structuring questions to collecting responses, in this hands-on project.

• Coursera
• 1 hour 52 minutes
• On-Demand
• Paid Course

State Bank of India

Fundamentals of Customer Centricity

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.

• edX
• 5 weeks, 1-4 hours a week
• On-Demand
• Free Online Course (Audit)

Samsung

Samsung Customer Care Essentials

Learn Samsung mobile repair essentials, from device basics to troubleshooting and customer service, preparing you for a career as a certified technician or care representative.

• Coursera
• 6 hours 54 minutes
• On-Demand
• Paid Course

State Bank of India

The Role of Empathy in Customer Experience

Explore empathy's role in enhancing customer experience, from understanding types and workplace applications to improving product design and building trust for customer delight.

• edX
• 4 weeks, 2-3 hours a week
• On-Demand
• Free Online Course (Audit)