Customer Service Courses and Certifications

Customer Success Management Fundamentals

4117 ratings at LinkedIn Learning

New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.

• LinkedIn Learning
• 58 minutes
• On-Demand
• Free Trial Available

Listening to Customers

3312 ratings at LinkedIn Learning

Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.

• LinkedIn Learning
• 27 minutes
• On-Demand
• Free Trial Available

Creating a Positive Customer Experience

3257 ratings at LinkedIn Learning

Discover how to turn customers into enthusiastic fans. Learn how to add value and provide an exceptional customer experience through each phase of the customer journey.

• LinkedIn Learning
• 57 minutes
• On-Demand
• Free Trial Available

Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Customer Experience: Journey Mapping

3037 ratings at LinkedIn Learning

Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

• LinkedIn Learning
• 50 minutes
• On-Demand
• Free Trial Available

Developing a Service Mindset

2834 ratings at LinkedIn Learning

Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.

• LinkedIn Learning
• 41 minutes
• On-Demand
• Free Trial Available

Customer Escalation Management | Now with AI & ChatGPT

235 ratings at Udemy

Assess your team on escalations management maturity | Learn best practices | Move from reactive to preventive

• Udemy
• 2 hours 48 minutes
• On-Demand
• Paid Course

The Guide To Philippines Outsourcing

234 ratings at Udemy

A beginner's guide to finding, hiring and managing Filipino virtual assistants to help your business

• Udemy
• 2 hours 26 minutes
• On-Demand
• Free Online Course

How to become a professional waiter

229 ratings at Udemy

Discover professional waiter techniques to enhance your service skills, increase tips, handle difficult guests, and master wine service and table setup.

• Udemy
• 9 hours 9 minutes
• On-Demand
• Paid Course

Conflict Management and De-Escalation in Customer Service

3314 ratings at Udemy

Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success

• Udemy
• 3 hours 5 minutes
• On-Demand
• Paid Course

Technical Support (IT) Case Studies and Capstone

186 ratings at Coursera

Aplica conocimientos del Certificado Profesional de Soporte IT de IBM en casos prácticos. Mejora habilidades de resolución de problemas, comunicación y atención al cliente en entornos profesionales.

• Coursera
• 9 hours 59 minutes
• On-Demand
• Paid Course

Coursera

Voice of the Customer (VoC): Enhancing Experiences

154 ratings at Coursera

Learn to harness customer insights, drive improvements, and cultivate a customer-centric culture. Explore real-world case studies and gain practical skills for enhancing customer experiences and organizational success.

• Coursera
• 3 hours 44 minutes
• On-Demand
• Paid Course

Leading a Customer-Centric Culture

1725 ratings at LinkedIn Learning

Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.

• LinkedIn Learning
• 33 minutes
• On-Demand
• Free Trial Available

Working with Upset Customers

1745 ratings at LinkedIn Learning

Learn strategies you can leverage to proactively recognize, de-escalate, and repair situations where a customer has become angry or upset.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

Talking to Customers

1546 ratings at LinkedIn Learning

Customer service reps must know how to actually talk with customers. This course covers tone, brevity, asking questions, and more.

• LinkedIn Learning
• 33 minutes
• On-Demand
• Free Trial Available