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SAP Learning

Streamlining Customer Support and Orders with SAP Commerce Cloud

via SAP Learning

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Overview

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This course provides business users in customer support or order management roles with an introduction to the tools and processes in SAP Commerce Cloud that help them do their jobs efficiently. 

Syllabus

  • Introducing Order Management in SAP Commerce Cloud
    • Introducing the Standard Order Management Workflow
    • Introducing the Order Management User Interfaces
    • Introducing Order Management in SAP Commerce Cloud
  • Setting up your Order Management Configuration
    • Creating your Basic Configuration for Order Management
    • Configuring Sourcing and ATP Formulas
    • Setting up your Order Management Configuration
  • Processing Orders
    • Introducing the Standard Order Management Flow
    • Versioning and Splitting Orders
    • Canceling and Returning Orders
    • Processing Orders
  • Supporting Customers
    • Introducing the Customer Support User Interface
    • Ticketing Scenarios in SAP Commerce Cloud
    • Using the Assisted Service Mode
    • Supporting Customers
  • Managing Product Returns, Reviews, and Protecting Customer Data
    • Handling Product Returns
    • Managing Product Reviews
    • Protecting Customer Data
    • Managing Product Returns, Reviews, and Protecting Customer Data

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