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SAP Learning

Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles​

via SAP Learning

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Overview

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This course introduces you to the foundational skills, including user interfaces and key tasks associated with various SAP Commerce Cloud business user roles.

Syllabus

  • Describing SAP Commerce Cloud Essentials: Purpose, Structure, and User Roles
    • Outlining SAP Commerce Cloud Purpose, Components and Scenarios ​
    • Mapping the Landscape of SAP Customer Experience (CX) Solutions and SAP Commerce Cloud
    • Identifying User Roles in SAP Commerce Cloud
    • Describing SAP Commerce Cloud Essentials: Purpose, Structure, and User Roles
  • Working with Products in the Backoffice Product Cockpit
    • Describing the Foundations of Product Content Management and Backoffice Product Cockpit
    • Defining a Product Manager's Tasks in the Product Cockpit​ ​
    • Working with Products in the Backoffice Product Cockpit
  • Building a Business-to-Consumer (B2C) Webstore
    • Describing the Basics of Web Content Management and SmartEdit
    • Defining a Web Content Manager’s Tasks with SmartEdit​
    • Building a Business-to-Consumer (B2C) Webstore
  • Working in the Backoffice Administration Perspective as a Business User
    • Examining the Backoffice Administration Cockpit from a Business User’s Perspective
    • Describing Typical Tasks in Backoffice Administration
    • Working in the Backoffice Administration Perspective as a Business User
  • Configuring Search Experience
    • Explaining the Basics of Search and Navigation
    • Identifying a Search Manager's Typical Tasks
    • Configuring Search Experience
  • Managing Promotions and Coupons
    • Identifying the Components of Promotions and Coupons
    • Describing a Marketing Manager’s Tasks
    • Managing Promotions and Coupons
  • Fulfilling Orders
    • Mapping Key Steps in the Order Fulfillment Process 
    • Defining an Order Fulfillment Manager's Tasks
    • Fulfilling Orders
  • Assisting Customers
    • Describing the Customer Support Tools 
    • Outlining a Customer Support Agent’s Tasks
    • Assisting Customers

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