Customer Relationship Management (CRM) Courses and Certifications

Packt

Salesforce Sales Cloud – An Implementation Handbook

An end-to-end Salesforce Sales Cloud implementation guide that follows a typical project flow from business alignment through design, testing, training, deployment, and integrations.

• Coursera
• 14 weeks, 1 hour a week
• Self-Paced
• Paid Course

EDUCBA

Apply CRM Activity and Access Security

Connects Salesforce activity and data customization with profile, permission, login, and field-level controls for secure, responsibility-aligned access.

• Coursera
• 2 weeks, 3 hours a week
• Self-Paced
• Paid Course

EDUCBA

Configure CRM Roles, Sharing, and Objects

Connect Salesforce record visibility controls with system architecture, custom objects, and relationships to align data access with organizational responsibilities.

• Coursera
• 2 weeks, 3 hours a week
• Self-Paced
• Paid Course

EDUCBA

Design CRM Records and Validate Data

A practical no-code path from Salesforce data modeling and record design to validation, formula fields, and user-focused record experiences.

• Coursera
• 3 weeks, 3 hours a week
• Self-Paced
• Paid Course

Packt Career Certificate

Salesforce B2C Solution Architect's Handbook

Trace Salesforce B2C architecture from core clouds and Customer 360 through solution design, enterprise integration, and certification-focused scenario application.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course

EDUCBA Career Certificate

Salesforce Administration Fundamentals

Learn Salesforce administration through hands-on, no-code configuration of security, objects, records, and data-quality rules.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 4 courses

Packt

Designing and Architecting Complete Salesforce B2C Solutions

A practical exploration of Salesforce B2C architecture, from solution-architect deliverables to middleware, cross-cloud integration, and unified customer data flows.

• Coursera
• 6 weeks, 1 hour a week
• Self-Paced
• Paid Course

Packt

Foundations of Salesforce B2C Architecture and Core Clouds

Understand how Customer 360 connects Service Cloud, B2C Commerce, Marketing Cloud, and Data Cloud through shared data models and integration points.

• Coursera
• 5 weeks, 1 hour a week
• Self-Paced
• Paid Course

Packt

Mastering Salesforce B2C Integration and Certification

Build Salesforce B2C architecture skills through scenario-driven analysis of Commerce integration, prerequisite certifications, and customer-focused ecosystem solutions.

• Coursera
• 4 weeks, 1 hour a week
• Self-Paced
• Paid Course

Master Zoho CRM: Sales, Automation & Management for Success

217 ratings at Udemy

Zoho CRM for Business Success: Integrations, Workflow, Customization, Boost Productivity and Sales Efficiency.

• Udemy
• 1 hour
• Self-Paced
• Paid Course

Salesforce OmniStudio Development : Hands-On Guide - 2026

170 ratings at Udemy

Build real Salesforce apps with FlexCards, OmniScripts, Integration Procedures, DataMappers & the Business Rules Engine

• Udemy
• 25 hours
• Self-Paced
• Paid Course

Mastering Salesforce Headless 360 (AIforce): MCP & AI Tools

126 ratings at Udemy

Build Salesforce Headless Architecture with MCP, HXL, Agents, Claude, ChatGPT, Slack, Teams, Cursor , Agentforce Vibes 2

• Udemy
• 8 hours
• Self-Paced
• Paid Course

Salesforce

Build Your Architect Career on Salesforce

1 rating

Learn about the critical role Salesforce Architects play in architecting the Agentic Enterprise.

• Trailhead
• 5 hours 55 minutes
• Self-Paced
• Free Online Course

Salesforce

Code with AMPscript

1 rating

Learn how to use AMPscript to code campaigns in Marketing Cloud.

• Trailhead
• 3 hours
• Self-Paced
• Free Online Course

Salesforce

Develop for Salesforce B2C Commerce

1 rating

Learn about the B2C Commerce developer tools you can use to create storefront application projects.

• Trailhead
• 3-4 hours
• Self-Paced
• Free Online Course