Conversational Design Courses and Certifications

Advanced Conversation Design

Learn advanced conversational design principles for voice and chat channels, focusing on crafting engaging experiences that emulate human-like interactions across various scenarios.

• Google Skills
• 45 minutes
• On-Demand
• Free Online Course

Learn advanced techniques to build more conversational Alexa skills.

• Codecademy
• 2 hours
• On-Demand
• Free Trial Available

Design Conversational Flows for your Agent

Learn to create conversational interfaces with Dialogflow for Contact Center AI, improving customer satisfaction and operational efficiency through enhanced call handling and deflection rates.

• Google Skills
• 1-2 hours
• On-Demand
• Paid Course

Coursera

Build a Chatbot with Voiceflow: Ecommerce Customer Support

Learn to create a functional ecommerce customer support chatbot using Voiceflow. Master capturing responses, managing interactions, and customizing the bot to handle queries, provide product info, and track orders.

• Coursera
• 1 hour 44 minutes
• On-Demand
• Paid Course

Center for Language & Speech Processing(CLSP), JHU

Automatic Design of Conversational Models from Human-to-Human Conversation Observation - JSALT 2023

Design conversational models automatically by observing human-to-human interactions, exploring cutting-edge techniques in natural language processing and dialogue systems.

• YouTube
• 2 hours 35 minutes
• On-Demand
• Free Video

Abhishek Thakur

BYOB - Build Your Own Bot

Learn to build conversational agents with frameworks, NLP techniques, and best practices. Explore intent recognition, dialogue management, and generative models while avoiding common pitfalls in chatbot development.

• YouTube
• 1 hour 3 minutes
• On-Demand
• Free Video

NDC Conferences

Designing for Speech

Explore designing natural language interfaces for AI assistants, covering user interaction, speech interpretation, and best practices for creating intuitive voice-controlled applications.

• YouTube
• 55 minutes
• On-Demand
• Conference Talk

Playing the Learning Game - Applying Game Mechanics to Education

Discover how game mechanics can enhance learning processes, as a design researcher shares insights from his journey in educational game design and Silicon Valley experience.

• YouTube
• 18 minutes
• On-Demand
• Free Video

Google Cloud;  Google

Contact Center AI: Conversational Design Fundamentals

165 ratings at Coursera

Learn to design conversational solutions using Google Cloud's Contact Center AI in this 2-week beginner course. Ideal for designers, developers, and operations specialists.

• Coursera
• 4-5 hours
• Finished
• Free Online Course (Audit)

Contact Center AI: Conversational Design Fundamentals

Learn to design conversational AI solutions for contact centers using Google's CCAI. Explore Dialogflow, Agent Assist, and Insights while mastering virtual agent design principles and best practices.

• Google Skills
• 3 hours 45 minutes
• Finished
• Paid Course

Design Conversational Flows for your Agent

Learn to create effective conversational interfaces using Dialogflow, enhancing customer satisfaction and operational efficiency in contact centers.

• Coursera
• 1 hour 30 minutes
• Finished
• Paid Course

Google Cloud;  Google

Virtual Agent Development in Dialogflow CX for Citizen Devs

38 ratings at Coursera

Google Cloud's 5-week course teaches how to develop customer conversational solutions using AI, with a focus on adding voice communication to virtual agent conversations.

• Coursera
• 12 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google

Virtual Agent Development in Dialogflow ES for Citizen Devs

13 ratings at Coursera

Learn to develop customer conversational solutions using Contact Center AI with Google Cloud's 2-week course. Ideal for conversational designers, citizen developers, and software developers.

• Coursera
• 11 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google Microcredential

Customer Experiences with Contact Center AI - Dialogflow CX

Learn to design and develop virtual agents using Dialogflow CX for Contact Center AI. Master conversational design, implementation, and integration with existing systems for enhanced customer experiences.

• Coursera
• 13 weeks, 1 hour a week
• Finished
• Paid Course
• 4 courses

Google Cloud;  Google Microcredential

Customer Experiences with Contact Center AI

Explore AI-powered contact center solutions: design, develop, and deploy conversational AI, integrate with existing systems, and implement securely at scale for enhanced customer experiences.

• Coursera
• 13 weeks, 3 hours a week
• Finished
• Paid Course
• 3 courses