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Design Conversational Flows for your Agent

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Overview

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Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.

Syllabus

  • GSP791
  • Overview
  • Lab scenario
  • Dialogflow components
  • Setup and requirements
  • Task 1. Enable the API
  • Task 2. Create your first Dialogflow agent
  • Task 3. Create your first intent
  • Task 4. Extract data with entities
  • Task 5. Use slot-filling
  • Task 6. Export your agent
  • Congratulations!

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