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Conversation Design Fundamentals

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Overview

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This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.

Syllabus

  • Architect a Conversation: Planning Your design
    • Making Conversation Sound Human
    • What is Conversation Design
    • Types of Conversations: Open-Ended and Goal-Oriented
    • Using GenAI or Traditional Deterministic Agents
    • Conversation Design Process
    • Conversation Design Documents
    • Architect a Conversation Quiz
  • Design the Foundation and Structure: Conversation Scripts
    • Planning Conversation Scripts
    • Designing the Template
    • Writing the Opening Sequence
    • Handling Pre-Expansions and Disambiguations
    • Writing the Main Sequence
    • Writing the Closing Sequence
    • Design the Foundation and Structure Quiz
  • Add Reinforcements and Decoration
    • Adding a Persona
    • Enhancing Chatbot Interactions
    • Repairing the Conversation
    • Escalating to Live Agents
    • Rejecting the request
    • Add Reinforcements and Decoration Quiz
  • Review Conversation Design Fundamentals
    • Review Conversation Design Fundamentals
  • Your Next Steps
    • Claim credential

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