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Building a Virtual Agent with Dialogflow CX

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Details

Provider

Google Skills
Pricing

Paid Course
Languages

English
Effort

3 hours
Sessions

Self-Paced
Level

Intermediate

Found in

Coursera

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

Syllabus

Building Blocks of a Virtual Agent

Getting started
What is a steering agent?
Understanding the big picture
Conversational agents review sheet
Building blocks quiz

Training the Virtual Agent

Drivers, intents, and entities
Build a taxonomy
Build the virtual agent for training
Best practices for intents and entities
Training the virtual agent quiz

Steering the Virtual Agent to Take Action

Overview of agent structure
Parameters
Routes and route groups
Events
Fulfillments
Transitions
Routing logic and evaluation order
Steering the virtual agent Quiz

Recommended Practices for Building Your First Steering Agent

Design head intent collection
Build disambiguations
Recommended practices quiz

Building Your First Conversational Agents Agent

Build a basic Conversational Agent Flow

Your Next Steps

Completion

Tags

united states

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