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Building a Virtual Agent with Dialogflow CX

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Overview

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Learn how to build a basic virtual agent for your contact center using Dialogflow CX.

Syllabus

  • Building Blocks of a Virtual Agent
    • Getting Started
    • What is a Steering Agent?
    • Understanding the Big Picture
    • Dialogflow CX Cheat Sheet
    • Building Blocks Quiz
  • Training the Virtual Agent
    • Drivers, Intents, and Entities
    • Building a Taxonomy
    • Building the Virtual Agent for Training
    • Best Practices for Intents and Entities
    • Training the Virtual Agent Quiz
  • Steering the Virtual Agent to Take Action
    • Overview of Agent Structure
    • Parameters
    • Routes and Route Groups
    • Events
    • Fulfillments
    • Transitions
    • Routing Logic and Evaluation Order
    • Steering the Virtual Agent Quiz
  • Recommended Practices for Building Your First Steering Agent
    • Designing Head Intent Collection
    • Building Disambiguations
    • Tuning
    • Recommended Practices Quiz
  • Building Your First Dialogflow CX Agent
    • Build a basic Conversational Agent Flow
  • Your Next Steps
    • Course Badge

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