Nielsen Norman Group Courses

Global UX: Designing and Leading Across Cultures

In our interconnected world, UX professionals must navigate both the design challenges of global products and the complexities of managing diverse, distributed teams. This comprehensive course will eq

• Nielsen Norman Group
• 5 hours
• Self-Paced
• Paid Course

Heatmaps and Visual Analytics for Website Optimization

Every day, users visit your website and leave behind clues about where and how they interact. These behavioral signals can reveal what people are trying to do and where friction might be holding them

• Nielsen Norman Group
• 5 hours
• Self-Paced
• Paid Course

Information Architecture

The information architecture (IA), or organization, of a digital product is critical, because it determines whether or not users are successful in finding desired information and completing tasks. Thi

• Nielsen Norman Group
• 4 hours
• Self-Paced
• Paid Course

Interaction Design

Master the principles and design patterns involved in interaction design to improve user experiences and drive business success. Provide clarity, simplify complexities, and encourage exploration withi

• Nielsen Norman Group
• 4 hours
• Self-Paced
• Paid Course

Journey Mapping to Understand Customer Needs

Journey mapping reveals a holistic view of the customer experience by uncovering moments of both frustration and delight throughout a series of interactions. Find opportunities to streamline the exper

• Nielsen Norman Group
• 4 hours
• Self-Paced
• Paid Course

Exam-based UX certificate proving user experience expertise. Optional specialties: Interaction Design, Web Design, Mobile Design, UX Research.

• Nielsen Norman Group
• Self-Paced
• Paid Course

Accelerating Research with AI

Safely and effectively integrate AI into the user research process without sacrificing the integrity of your findings. Cut through the hype to learn where current genAI technology can actually benefit

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

AI for Design Workflows

Integrate AI (ethically, effectively, and with purpose) into every stage of your design practice - from ideation to prototyping, visual design, and handoff. Generate UX deliverables, evaluate and refi

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

AI Product Strategy

Learn facilitation tools that help you move conversations from hype to evidence and guide your organization toward responsible, effective AI adoption. As teams rush to add AI into their products, many

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

Analytics and User Experience

Analytics platforms provide a relatively cheap and fast source of valuable quantitative data. Learn how to use analytics data to improve, quantify, and track the user experience of your product or ser

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

Content Strategy and Governance

Creating and maintaining successful content starts with content strategy. Learn how to craft a sustainable content strategy and management process tailored to your organization and team’s contex

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

Customer Journey Management

Customers expect highly orchestrated, seamless omnichannel customer experiences. In this course, you will learn how to overcome organizational barriers to adopt a journey-driven approach to experience

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

Designing AI Experiences

AI-enabled features and products are increasingly common priorities for organizations. Learn to design effective interfaces and interactions for AI technology. Gain practical skills to implement AI fe

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

Designing Complex Apps for Specialized Domains

Designing complex applications to support domain-specific workflows presents unique challenges. You’ll leave this course with a toolbox of patterns and solutions that can be applied across domai

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

New UX Managers

Learn from one of the world’s most experienced UX managers. Managing people in user experience presents special challenges related to working cooperatively, yet assertively, across functional gr

• Nielsen Norman Group
• 4 hours
• Self-Paced
• Paid Course