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Explore how to transform customer experience complexity into streamlined operations through Amazon Connect's AI-driven platform in this 54-minute conference presentation from AWS re:Invent 2025. Learn how NTT DATA combines Amazon Connect's composable, industry-leading capabilities with comprehensive lifecycle services to balance AI innovation and human expertise for superior customer experience outcomes. Discover practical strategies for leveraging intelligent automation, seamless integration, and AI-driven insights to unlock new levels of operational efficiency and customer satisfaction. Examine real-world use cases demonstrating how organizations have successfully transformed their customer experience through flexible, scalable solutions that grow with business needs. Gain actionable insights for accelerating innovation, reducing operational costs, and delivering personalized interactions at scale through the strategic implementation of Amazon Connect's comprehensive feature set and NTT DATA's proven methodologies.
