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Explore how FanDuel transformed the sports betting experience by building AceAI, an innovative in-app chatbot powered by AWS AI services, in this 47-minute conference talk from AWS re:Invent 2025. Dive into the technical architecture and implementation strategies used to create a groundbreaking solution that provides instant access to betting insights, streamlines bet construction processes, and enhances responsible gaming capabilities. Learn about the specific AWS AI services leveraged in the development process and understand how this chatbot drives meaningful customer engagement while addressing key challenges in the sports betting industry. Examine the implementation hurdles encountered during development and discover the measurable business outcomes achieved through this AI-powered solution. Gain insights into how cloud-based AI services can be effectively utilized to revolutionize user experiences in highly regulated industries like sports betting, with practical lessons applicable to similar customer-facing AI implementations.
