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Explore how Toyota Connected North America and Toyota Enterprise AI transformed dealer operations by building an intelligent AI platform using Amazon Bedrock and Claude. Discover the technical architecture and implementation strategies behind a system that now serves over 2,300 dealerships, providing instant and accurate vehicle expertise to handle more than 7,000 monthly dealer interactions. Learn how the platform leverages Amazon Bedrock, OpenSearch Serverless, and Amazon EKS to deliver enterprise-scale performance while answering complex vehicle questions across multiple Toyota models and years in seconds. Gain insights into the challenges, solutions, and best practices for deploying AI-powered assistants at scale in the automotive industry, and understand how this revolutionary approach has enhanced the dealer experience through intelligent automation and real-time vehicle expertise delivery.
