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Discover how a generative AI chatbot revolutionized Single Sign-On (SSO) onboarding in this 21-minute conference talk from AWS re:Inforce 2025. Explore the common challenges platform teams face when onboarding users to SSO systems, including support ticket backlogs, user frustration, and delayed access to critical resources that strain IT resources and create operational bottlenecks. Learn how Mendix implemented an innovative solution using a generative AI chatbot to transform IAM Identity Center onboarding processes by providing round-the-clock personalized assistance to users. Understand how this AI-powered approach enables users to interact using natural language while receiving step-by-step guidance, real-time answers, validation support, and even automated setup capabilities. Examine the measurable benefits achieved through this implementation, including reduced IT burden, streamlined onboarding workflows, and accelerated user adoption rates that directly impact organizational productivity. Gain insights into practical strategies for leveraging generative AI to solve complex identity and access management challenges while improving user experience and operational efficiency.
