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Human Skills and Change Management for the Agentic Era

Salesforce via Trailhead

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Overview

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Build lasting human skills — adaptability, critical thinking, communication, and change leadership — that help you succeed alongside AI agents. These skills help you turn AI outputs into trusted decisions, align your team, drive adoption, and get results.

Syllabus

  • Shift Your Mindset for the Agentic Era
  • Master Human-Agent Collaboration
  • Build Critical Thinking and Decision-Making Skills
  • Lead Change Through the Agentic Transition
  • Develop Leadership and Supervisory Skills for Agent Teams
  • Reskill and Chart Your Career Path
  • Communicate and Build Trust Through Change

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