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Interpersonal Skills (पारस्परिक कौशल)

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In this course, you will learn about dealing with conflicts, understanding different viewpoints, and how to resolve conflicts to keep relationships strong. You will also discover the power of negotiation, building good relationships with others, effective communication, and comparing products and services. By the end of this course, you will be better at managing conflicts, understanding people, and working together as a team.

Intended audience

NA

Prerequisites

Open to all

Assessment & certification

Assessment fee: Included — no extra fee
Assessment mode: Online
Assessment type: MCQ
Assessment provider: Wadhwani foundation
Certificate provider: NA

Syllabus

Week 1: Conflict Management - An introduction
Week 2: Understanding perspectives
Week 3: Identify and resolve conflicts
Week 4: Resolve conflicts to maintain relationships
Week 5: Negotiation in action getting to YES
Week 6: Build effective relationships with stakeholders
Week 7: Communicate effectively to gain acceptance
Week 8: Compare features and benefits of products & services
Week 9: Personality types at work
Week 10: Collaborate across different teams
Week 11: Collaborate to achieve team goals

Taught by

Ms. Shipra Thappa, Experience: 17 Years

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