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The course in part of 2 course offering which will enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack.
The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.
