Facilitation Skills

Overview

Master AI & Machine Learning for 50% Off

Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.

This course introduces the purpose and practice of facilitation in group discussions. Learners examine process versus content, prepare for facilitation, manage groups across development stages, handle disruptions, and implement appropriate interventions.

Syllabus

Define facilitation and identify its purpose and benefits
Clarify the role and focus of a facilitator
Differentiate between process and content in the context of a group discussion
Provide tips in choosing and preparing for facilitation
Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing
Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing
Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups
Define what interventions are, when they are appropriate, and how to implement them