Facilitation Skills

Overview

Master AI & Machine Learning for 50% Off

Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.

Develop essential facilitation competencies through this 10-hour course covering the fundamentals of effective group leadership and management. Define facilitation and understand its core purpose and benefits while clarifying the distinct role and focus of a skilled facilitator. Learn to differentiate between process and content elements in group discussions and discover practical tips for selecting appropriate facilitation approaches and thorough preparation strategies. Master the facilitator's responsibilities during each stage of Tuckman and Jensen's group development model, including forming, storming, norming, and performing phases. Acquire proven guidelines for managing disruptions, addressing group dysfunctions, and handling difficult participants effectively. Explore intervention techniques by understanding what interventions are, recognizing when they are appropriate to implement, and learning how to execute them successfully in various group settings.

Syllabus

Define facilitation and identify its purpose and benefits
Clarify the role and focus of a facilitator
Differentiate between process and content in the context of a group discussion
Provide tips in choosing and preparing for facilitation
Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing
Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing
Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups
Define what interventions are, when they are appropriate, and how to implement them