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Noble Desktop

The Art of Productive Disagreement: Practical Tools for Better Outcomes Course

via Noble Desktop

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Overview

This course, offered in partnership with ADR Vantage, Inc., is grounded in the SHAPE Model for Productive Disagreement and gives you meaningful time to practice and apply new skills so the learning lasts. You’ll leave better prepared to handle difficult conversations and turn everyday disagreements into more productive outcomes.

Syllabus

Day 1: Conflict Overview and the SHAPE Approach

  • Conflict: What it is and why it can be difficult to navigate.
  • Reactions and personal approaches to conflict.
  • Communication and conflict styles, and how individual approaches affect others.
  • The neuroscience of conflict, including how the brain assesses risk and reward.
  • The role emotions play in workplace interactions.
  • Introduction to the SHAPE Model for Productive Disagreement.
  • Tips, techniques, and practice: Hearing and acknowledging.
  • Tips, techniques, and practice: Asking questions and showing understanding.

Day 2: The SHAPE Approach Continues

  • Tips, techniques, and practice: Partnering to explore solutions.
  • Tips, techniques, and practice: Evaluating and evolving.
  • Using artificial intelligence to support conflict resolution.
  • Practice: Putting it all together through a full simulation and debrief.
  • Ongoing skills development and next steps.

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