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Nielsen Norman Group

Heuristic Evaluations: How to Plan, Conduct, and Report Results

via Nielsen Norman Group

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Use heuristic evaluations to identify and resolve UX issues before they become expensive problems. Complement user testing with heuristic evaluations. Plan and conduct heuristic evaluations that actually identify core issues. Deliver credible insights that resolve design errors.

Syllabus

Course Curriculum

Introduction to Heuristic Evaluations (4 Lessons, 36 min)

  • Overview — What You’ll Learn to Do
  • Why Conduct Heuristic Evaluation
  • The 10 Usability Heuristics
  • Potential Limitations of Heuristic Evaluation

Conducting Heuristic Evaluations (6 Lessons, 80 min)

  • The First Pass: Getting Familiar with the Interface
  • The Second Pass: Bottom-Up Review
  • What to Capture
  • The Third Pass: Top-Down Sweep
  • Tools for Capturing Findings
  • Tips for Writing Notes

Planning Heuristic Evaluations (6 Lessons, 63 min)

  • Narrow the Scope of the Evaluation
  • Assemble Your Team
  • Tips for Small Teams
  • Steps for Planning the Evaluation
  • How to Facilitate The Evaluation
  • Prepare Your Evaluators

Synthesize and Report Results (7 Lessons, 72 min)

  • Organize Findings
  • Define Severity
  • Rate Severity
  • Prioritize with Dot Voting
  • Achieve Consensus
  • Report Findings
  • Sharpen Your UX Skills

Taught by

Hoa Loranger

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