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Nielsen Norman Group

Effective UX Deliverables

via Nielsen Norman Group

Overview

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Create powerful UX artifacts without wasting time and effort. Stop defaulting to the same deliverables and create what fits the moment. Avoid wasting time and effort on unnecessary details or polish. Build credibility as a strategic thinker, and create deliverables that aid your team.

Syllabus

Course Curriculum

The Difference Between "Deliverables" and “Disposables” (4 Lessons, 12 min)

  • Course Overview & Downloads
  • Are You Using the Right Tools for the Right Jobs?
  • Deliverables vs. Disposables
  • The Cost of Creating Deliverables When You Need Disposables

Deciding What to Make (3 Lessons, 39 min)

  • Why We Make the Wrong Things
  • Deliverables and Disposables Are a Design Problem
  • A Framework for Deciding What to Make

Who’s It For and What Should It Do? (5 Lessons, 42 min)

  • Knowing Your Audience, Message, and Action
  • Audience: Who Are You Making Something For?
  • Message: Are You Creating, Communicating, or Evaluating?
  • Action: What Happens After the Output Is Shared?
  • Your Audience, Message, and Action Tell You What to Make

What’s Its Purpose? (4 Lessons, 41 min)

  • Helping Yourself Think: Creation and Consideration
  • Bring People Along: Communication and Convincing
  • Get Feedback: Validation and Evaluation
  • Communication Is King. It Pairs with All the Others

What’s the Right Level of Fidelity? (6 Lessons, 71 min)

  • The Four Fidelity Questions You Should Always Ask
  • How Visual Should You Make It?
  • How Much Detail Does It Need?
  • How Interactive Should It Be?
  • How Maintainable Is Enough?
  • Final Thoughts

Taught by

Laura Klein

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