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UX Deliverables

via Nielsen Norman Group

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UX professionals produce a wealth of sketches, diagrams, reports, data, and artifacts. But just making these work artifacts is not enough; effective deliverables must be understandable, actionable, and persuasive to their audience. This course will teach you how to take your deliverables to the next level and help you increase buy-in with your stakeholders.

Syllabus

What you will learn

Understand the most common and useful UX deliverables

Research reports as documents, videos, and presentations
Personas and user journey maps
Flowcharts and wireflows
Sketches, wireframes, and prototypes
Design specifications and documentation for handoff

Use deliverables to manage UX

Storytelling and communicating UX value
Documenting progress
Focusing the decision-making process
Specifying requirements for implementation

Choose the right type of deliverable for the purpose

Determining the audience and their goals, expectations, and needs
Recognizing and accommodating the development and project phase
Considering UX maturity and how it should affect deliverables
Ideating and collaborating with a multi-disciplinary team
Getting buy-in from stakeholders
Communicating UX with developers
Working with external clients and internal team members

Anatomy of an effective deliverable

Identifying the context
Defining a purpose
Presenting findings and evidence
Communicating actionable solutions
Gauging and measuring deliverables’ success
Using appropriate levels of detail and fidelity

Taught by

Evan Sunwall, Huei-Hsin Wang

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