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Microsoft

Manage events in Dynamics 365 Customer Insights - Journeys

Microsoft via Microsoft Learn

Overview

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  • Learn how you can manage real-time events by using Dynamics 365 Customer Insights - Journeys.

    This module explains how to:

    • Create an event.
    • Host a Microsoft Teams webinar in Dynamics 365 Customer Insights - Journeys.
    • Manage sessions, speakers, and sponsorships.
    • Set up registration options.
    • Manage event logistics.
    • Publish an event.
    • Create event communications and journeys.
    • View and manage event registrations.
    • Book hotel rooms for staff, speakers, and guests.
    • View and manage event attendance.
    • Follow up with registrants and attendees after the event.

Syllabus

  • Manage real-time events in Customer Insights - Journeys
    • Introduction
    • Review the event business process
    • Create and set up an event
    • Host a Microsoft Teams webinar
    • Manage sessions, speakers, and sponsorships
    • Set up and manage a waitlist
    • Set up registration options
    • Manage event logistics
    • Publish an event
    • Create event communications and journeys
    • View and manage event registrations
    • Book hotel rooms for staff, speakers, and guests
    • View and manage event attendance
    • Follow up with registrants and attendees after the event
    • Create an event from another event
    • Check your knowledge
    • Summary

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