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- Learn how to create emails in Dynamics 365 Customer Insights - Journeys.
This module explains how to:
- Upload images to the file library and use images in marketing content.
- Create and publish an email.
- Enhance your emails by using personalization, content blocks, content ideas, and more.
- Upload images to the file library and use images in marketing content.
- Add personalization to emails.
- Learn how to build journeys with Dynamics 365 Customer Insights - Journeys.
In this module, you'll:
- Manage segments in real-time journeys.
- Work with triggers in real-time journeys.
- Create a journey.
- Set a business goal and measure progress through a journey.
- Determine when to use attribute versus if/then branches.
- Use an A/B test within the customer journey.
- Use AI-driven, run-time channel optimization.
- Raise triggers from a journey to run another journey or Power Automate flow.
- This guided project will validate your skills in configuring Dynamics 365 Customer Insights - Journeys to meet the business requirements of an organization.
In this module, you'll demonstrate your ability to:
Create a marketing email
Create a segment
Build a segment-based journey
Build a trigger-based journey
