Windows 11 for IT Support: Intermediate Troubleshooting

Introduction

• Troubleshooting IT issues for Windows 11

1. Troubleshooting Tools

• Working with the Reliability Monitor
• Using the Steps Recorder
• Using the Security and Maintenance Console
• Using the Windows Security Console
• An introduction to the Event Viewer

2. Remote Troubleshooting

• Using Remote Assistance
• Configuring the RDP client
• Establishing a remote desktop session

3. Troubleshooting System Services

• Checking for stopped services
• Common causes of service failure
• Using PowerShell to start failed services

4. Troubleshooting Devices

• Using Device Manager to find failed devices
• Disabling failed devices
• Updating device drivers

5. The Windows Command Line

• Addressing access-denied issues
• Opening an elevated PowerShell session
• Using the Windows Terminal

6. System Integrity

• Running CHKDSK
• Using the System File Checker
• Restoring a system's health

7. Performance Troubleshooting

• Using the Task Manager for performance assessments
• Working with the Resource Monitor
• Using the Performance Monitor
• Using PowerShell to track resource usage

Conclusion

• Next steps