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LinkedIn Learning

Site Reliability Engineering: Service-Level Agreements and Objectives

via LinkedIn Learning

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Overview

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Learn how to set expectations and measure system performance within your organization using error budgets and service-level indicators, objectives, and agreements.

Syllabus

Introduction
  • Why measure service performance?
  • What you should know
1. Service-Level Indicators
  • Defining reliability
  • Implementing measurements
  • Common measurements
  • Measurement and calculation
2. Service-Level Objectives
  • Objectives vs. indicators
  • Making measurements meaningful
  • Stakeholder agreement
  • Documenting SLOs
  • Dashboards and reporting
  • Continuous improvement
3. Error Budgets
  • Consequences of poor service performance
  • Creating an error budget
  • Drafting an error budget policy
4. Service-Level Agreements
  • Service-level agreements
  • Components of agreements
Conclusion
  • Next steps

Taught by

Laura Stone

Reviews

4.6 rating at LinkedIn Learning based on 246 ratings

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