Foundations of Performance Management

Introduction

• Mastering the art of performance management

1. Defining Job Roles

• Defining the optimal mix of skills required in each job role
• Creating excellent job role descriptions

2. Goal Setting Basics

• Choose the right mix of goals and KPIs
• Creating SMART goals

3. Giving and Receiving Effective Feedback

• Optimizing feedback
• Obtaining and benefiting from 360-degree feedback

4. Reviewing and Rewarding Performance

• How to conduct performance appraisals
• Rewarding and recognizing performance

5. Defining the Learning Needs of the Team

• Conducting a needs analysis and creating a development plan
• Using coaching as a development tool

6. Managing Poor Performance

• Analyzing the reasons for poor performance
• Correcting performance issues

7. Maintaining High Performance

• Helping high performers remain focused and motivated
• Creating and maintaining a high-performance culture

Conclusion

• Performance management: An evolving practice