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Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Power BI Fundamentals - Create visualizations and dashboards from scratch
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Overview
Syllabus
Introduction
- Keeping your customers happy
- Creating your customer service learning plan
- Defining customer service
- Identifying your customers
- Making a difference for customers
- Avoiding burnout by staying focused
- Connecting rapport to outstanding service
- Implementing techniques to build rapport
- Starting a conversation
- Enhancing your likability
- Uncovering customer needs
- Actively listening to customers
- Identifying emotional needs
- Managing expectations
- Going the extra mile
- Taking ownership of problems
- Empathizing with customers
- Preventing negative emotions
- Defusing angry customers
- Anchoring your own attitude
- Expanding your influence
- Becoming a customer advocate
- Continuing to build your customer service skills
Taught by
Jeff Toister
