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LinkedIn Learning

Customer Service and Support During Economic Downturns

via LinkedIn Learning

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Overview

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Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times.

Syllabus

Introduction
  • Customer service is crucial during an economic downturn
1. Connecting and Communicating with Your Customers
  • Building customer trust during economic downturns
  • Communicating with customers during economic downturns
  • Reassuring your customers during economic downturns
2. Show Customers You Care
  • Listening to your customers during economic downturns
  • Understanding what your customers want and need
  • Showing empathy for your customers during economic downturns
3. Serve Your Customers at the Highest Level
  • Clarifying what your customers want
  • Exceeding customer expectations during economic downturns
  • Creating an opportunity for customer referrals

Taught by

David Brownlee

Reviews

4.7 rating at LinkedIn Learning based on 268 ratings

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