Overview
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Learn Business Analysis the way it’s practiced in the real world through the lens of KPMG professionals. This beginner friendly Professional Certificate is designed and delivered by experienced practitioners, bringing real industry challenges, consulting perspectives, and AI enabled ways of working into the learning experience.
You’ll learn how Business Analysts identify problems, engage stakeholders, define requirements, improve processes, and support better business decisions. Through practical frameworks, real world use cases, and hands on exercises, you’ll explore the complete BA lifecycle, from discovery and requirements gathering to solution validation and stakeholder communication.
The program also covers how AI is transforming business analysis by supporting research, documentation, analysis, testing, reporting, and decision making while keeping critical thinking and human judgment at the core. You’ll build industry relevant deliverables including BRDs, FRDs, process maps, use cases, dashboards, UAT artifacts, and a final business recommendation, while gaining experience with Excel, Power BI, Tableau, JIRA, Agile practices, and BABOK aligned concepts.
Whether you’re a student, early career professional, or career switcher, this program builds practical, job ready skills for roles such as Business Analyst, Requirements Analyst, Functional Analyst, Junior Consultant, and Business Transformation Associate.
Syllabus
- Course 1: Business Analysis Foundations in the Age of AI
- Course 2: Requirements Elicitation & Stakeholder Management with AI
- Course 3: Business Process Modelling, Gap & Benchmarking Analysis
- Course 4: Root Cause, Strategic & Performance Analysis with AI
- Course 5: Data Gathering, Excel Analytics & AI-Augmented Dashboarding
- Course 6: Business Case, Cost-Benefit & Risk Analysis with AI
- Course 7: Agile Methodologies & Documentation Governance with AI
- Course 8: UAT & Post-Implementation Review with AI
- Course 9: AI Native BA Operating Model
- Course 10: Capstone, Portfolio & Career Readiness
Courses
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This course strengthens the analytical core of the Business Analyst role. Learners use 5 Whys, Fishbone diagrams, SWOT, MECE thinking, KPI design, and performance measurement to move from symptoms to root causes. They learn how to connect evidence, business goals, and stakeholder priorities before recommending action. AI is introduced as a support for organizing information, generating hypotheses, and comparing options. By the end, learners will be able to diagnose business problems and frame recommendations backed by structured analysis.
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This course introduces the world of business analysis through simple, practical examples. Learners explore what Business Analysts do, how they create value, and how AI can support research, documentation, and analysis. The course covers business problems, requirement types, BABOK-aligned concepts, consulting context, and the BA lifecycle. By the end, learners will be able to describe the BA role, identify common requirement types, and explain how business analysis connects business needs with practical solutions.
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This course helps learners understand how work flows across teams, systems, and decisions. Learners create AS-IS and TO-BE process views using flowcharts and swimlanes, identify bottlenecks, compare performance through benchmarking, and assess gaps between current and desired states. AI is introduced as a support for process review and improvement ideas. By the end, learners will be able to evaluate business processes and recommend practical changes aligned to business goals.
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Great Business Analysts know how to ask the right questions and turn conversations into clarity. This course covers stakeholder identification, communication planning, interviews, workshops, conflict handling, and expectation management. Learners practice writing business, functional, and non-functional requirements and explore how AI can help summarize discussions, organize notes, and improve documentation quality. By the end, learners will be able to plan elicitation activities, engage stakeholders, and document requirements clearly.
Taught by
KPMG India