Requirements Elicitation & Stakeholder Management with AI

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Overview

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Great Business Analysts know how to ask the right questions and turn conversations into clarity. This course covers stakeholder identification, communication planning, interviews, workshops, conflict handling, and expectation management. Learners practice writing business, functional, and non-functional requirements and explore how AI can help summarize discussions, organize notes, and improve documentation quality. By the end, learners will be able to plan elicitation activities, engage stakeholders, and document requirements clearly.

Syllabus

Stakeholder Identification & Power-Interest Matrix
- This module introduces the fundamentals of stakeholder analysis and highlights the importance of identifying the right stakeholders throughout the business analysis lifecycle. Learners will explore different stakeholder categories, understand diverse perspectives and interests, and apply the Power-Interest Matrix as a practical stakeholder management tool. Through readings, role plays, assignments, and case-based activities, participants will develop the skills needed to identify key stakeholders, assess their influence and interest, and create effective engagement strategies that support successful project outcomes.
Stakeholder Communication Planning
- This module explores the principles and practices of effective stakeholder communication. Learners will examine how communication needs vary across stakeholder groups and how to tailor messages, channels, and communication frequency to maximise engagement and understanding. Through practical exercises, role plays, readings, and planning activities, participants will learn to design communication plans, establish communication governance, and avoid common communication pitfalls. The module emphasises the importance of delivering clear, relevant, and timely information to foster stakeholder buy-in and project success.
Structured Interviews & Workshops
- This module focuses on structured interviews and workshops as key elicitation techniques used in business analysis. Learners will explore how to plan, facilitate, and manage interviews and workshops that generate valuable insights and stakeholder alignment. Through practical exercises, role plays, readings, and assignments, participants will develop the skills needed to ask effective questions, uncover underlying business needs, facilitate productive discussions, and translate stakeholder input into meaningful requirements. The module also highlights common challenges and best practices for ensuring successful stakeholder engagement and information gathering.
Requirement Elicitation Techniques
- This module introduces the core requirement elicitation techniques used by business analysts to gather information from stakeholders and business processes. Learners will explore the strengths, limitations, and appropriate use cases of interviews, workshops, observation, surveys, questionnaires, and focus groups. Through practical assignments, role-play scenarios, and real-world examples, participants will develop the ability to select suitable elicitation methods, ask effective questions, and gather meaningful insights that lead to well-defined and actionable requirements. The module emphasises the importance of choosing the right technique to obtain reliable information and support successful business outcomes.
Conflict Resolution, Escalation & Political Navigation
- This module explores conflict resolution, stakeholder escalation, and political navigation within project and business environments. Learners will examine the causes of stakeholder conflicts, recognise underlying interests and motivations, and develop strategies for resolving disagreements constructively. Through practical exercises, role plays, readings, and assignments, participants will learn when and how to escalate issues, manage competing stakeholder priorities, and navigate organisational dynamics effectively. The module emphasises maintaining productive stakeholder relationships while ensuring project objectives and business outcomes remain on track.
Cross-Functional Collaboration Practices
- This module explores the principles and practices of cross-functional collaboration in complex business environments. Learners will examine how business analysts can bridge gaps between teams, align competing priorities, and foster effective communication across organisational boundaries. Through practical assignments, role plays, readings, and real-world scenarios, participants will develop skills in stakeholder coordination, team handoffs, dependency management, and collaborative problem-solving. The module emphasises the importance of shared understanding, clear accountability, and strong collaboration practices to achieve successful business and project outcomes.
Writing Functional & Non-Functional Requirements (with AI Quality Checks)
- This module focuses on the principles and best practices of writing high-quality functional and non-functional requirements. Learners will explore requirement anatomy, techniques for creating clear and actionable requirements, and methods for ensuring requirements accurately reflect business needs. Through practical assignments, role plays, readings, and quality review exercises, participants will develop the skills needed to write precise, testable, and stakeholder-friendly requirements. The module also emphasises the importance of quality assurance, validation, and continuous review to reduce misunderstandings and improve project outcomes.
Meeting Facilitation Techniques
- This module explores the fundamentals of effective meeting facilitation and the critical role business analysts play in guiding productive discussions. Learners will develop skills in planning meetings, setting agendas, managing stakeholder participation, and facilitating conversations that lead to informed decisions and actionable outcomes. Through practical exercises, role plays, readings, and assignments, participants will learn how to handle common meeting challenges, encourage engagement, capture key decisions, and ensure follow-through on agreed actions. The module emphasises creating a collaborative environment that maximises the value of stakeholder interactions and supports successful project delivery.
Assessment & AI-Augmented Peer Review
- This module serves as the course capstone assessment, providing learners with an opportunity to demonstrate their understanding of core business analysis concepts and practices. Through a graded assessment and AI-augmented peer review activities, participants will evaluate real-world deliverables, apply quality standards, and provide meaningful feedback to their peers. The module reinforces analytical thinking, collaborative learning, and continuous improvement while encouraging learners to reflect on and apply the knowledge gained throughout the programme.

Taught by

KPMG India

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