Introduction to Supervision Course

Module 1: Introduction to the Course

• Link course topics to OPM's Federal Supervisory Training Framework
• Identify current supervisory skills and areas for growth
• Describe the Primary Responsibility Statement for guiding decisions

Module 2: Transitioning Into Supervision

• Understand the primary roles of a supervisor
• Learn about sources of power and how employees respond to power
• Explore the Supervisor’s three accountabilities and the Accountability Triangle

Module 3: Building Quality Relationships Through Effective Communication

• Examine the link between balancing accountabilities and communication
• Learn strategies for communicating effectively with virtual teams
• Understand the different types of listening skills and their application

Module 4: Inspiring a Motivated and Committed Workforce

• Analyze motivational theories such as Maslow’s Hierarchy of Needs and Herzberg’s Hygiene-Motivator Theory
• Understand the relationship between motivation and performance
• Identify employee needs through observation and conversation

Module 5: Managing and Resolving Conflict

• Understand the value of conflict and methods for conflict resolution
• Learn five styles for handling conflict and the importance of flexibility

Module 6: A Model for Performance Excellence

• Examine the performance management system and its components: planning, monitoring, developing, rating, and rewarding
• Learn about giving feedback using the Situation-Behavior-Impact model
• Understand the importance of delegating tasks for skill development

Module 7: Analyzing and Addressing Performance Problems

• Differentiate between performance and conduct issues
• Follow a structured approach to analyzing and addressing performance problems

Module 8: The Supervisory Challenge

• Reflect on your supervisory journey and personal responsibility statement
• Synthesize all course concepts into a personalized supervisory plan