Overview

This course includes

5 days of live, project-based training from experts
Proprietary workbook included
Verified digital certificate of completion
Learn at an accredited institution
Credits: 3.0 CEUs
Small class sizes

The course meets the recommendations outlined in the Office of Personnel Management’s Federal Supervisory Training Framework and its Leadership Competencies. By focusing on OPM’s recommended “soft skills” for supervisors, these skill sets lay a solid foundation for both federal and non-federal supervisors.

Target Audience

This course is designed for new supervisors as well as participants in supervisory development programs. Experienced supervisors who want to update and refresh their leadership competencies will also find this course invaluable.

What You'll Learn at a Glance

Describe the responsibilities of a federal supervisor.
Manage the challenges in transitioning to supervision.
Balance the three key supervisory accountabilities.
Describe the role of the supervisor as a change agent.
Foster an environment that inspires and motivates employees.
Describe the opportunities and challenges for new supervisors.
Recognize the unique perspectives & contributions of a diverse workforce.
Meet the supervisory challenge.
Manage conflict in a way that encourages collaboration & creativity.

Course Syllabus

Module 1: Introduction to the Course

Link course topics to OPM's Federal Supervisory Training Framework
Identify current supervisory skills and areas for growth
Describe the Primary Responsibility Statement for guiding decisions

Module 2: Transitioning Into Supervision

Understand the primary roles of a supervisor
Learn about sources of power and how employees respond to power
Explore the Supervisor’s three accountabilities and the Accountability Triangle

Module 3: Building Quality Relationships Through Effective Communication

Examine the link between balancing accountabilities and communication
Learn strategies for communicating effectively with virtual teams
Understand the different types of listening skills and their application

Module 4: Inspiring a Motivated and Committed Workforce

Analyze motivational theories such as Maslow’s Hierarchy of Needs and Herzberg’s Hygiene-Motivator Theory
Understand the relationship between motivation and performance
Identify employee needs through observation and conversation

Module 5: Managing and Resolving Conflict

Understand the value of conflict and methods for conflict resolution
Learn five styles for handling conflict and the importance of flexibility

Module 6: A Model for Performance Excellence

Examine the performance management system and its components: planning, monitoring, developing, rating, and rewarding
Learn about giving feedback using the Situation-Behavior-Impact model
Understand the importance of delegating tasks for skill development